Terms

Features provided

• Manage product FAQs, shared FAQs, and collection FAQs
• Display and search FAQs on the storefront and review unresolved keywords
• AI-assisted drafts that the merchant reviews and approves

Conditions for using AI suggestions

• AI suggestions assist with FAQ creation. They do not guarantee accuracy, legal compliance, search ranking, or increased sales.
• Before publishing, the merchant must verify product specifications, return conditions, delivery times, required disclosures, and brand language.
• Do not enter personal information, order information, or confidential information into AI suggestion fields.

Merchant responsibilities

• Keep FAQ wording, product descriptions, support responses, and storefront content accurate
• Operate in accordance with Japan's Act on Specified Commercial Transactions, Act against Unjustifiable Premiums and Misleading Representations, Act on the Protection of Personal Information, and Shopify terms
• Check FAQ display and search flows on desktop and mobile before publishing a theme

Billing and cancellation

• Monthly base fees, included AI actions, additional unit prices, and plan changes follow the information and approval flow shown in Shopify billing.
• An AI action is counted only when merchant-initiated generation or translation succeeds and the result is saved. Failures, timeouts, and retries are not billed.
• Additional usage on paid plans is off by default. Overage is billed only after the merchant reviews the unit price and monthly cap and explicitly enables it.
• Cancellation and stopping billing follow Shopify Admin's app-management or billing procedures.
• Due to the nature of SaaS, fees are non-refundable after service begins unless Shopify or we approve an exception.

Changes and support

We announce material feature changes, permission changes, and incidents in the app or through support. Our initial response target is Within one business day.

Support: shopify@lumines.co.jp / Legal: shopify@lumines.co.jp