Support

Information to include with your request

• The affected store domain
• The affected screen and the relevant FAQ, product, or collection identifier
• For AI suggestions, a summary of the product information or FAQ text you entered and the time of the issue
• For storefront display issues, the theme name, affected URL, and whether it occurred on desktop or mobile

Initial troubleshooting

• FAQ management: Check the FAQ's publication status, placements, and search visibility.
• AI suggestions: Confirm that you did not enter personal information and that you review suggestions before publishing.
• Theme integration: Check whether the app block or app embed is enabled and where it is placed in the theme editor.
• Search terms: Aggregated results can appear after a short delay.

Feature requests

Send feature requests to shopify@lumines.co.jp. Including reproduction steps, the FAQ workflow you expect, and the affected product helps us investigate faster.

Checks before publishing

• Set up your first FAQ, theme display, search placeholder, and support email.
• AI suggestions require approval. Review every suggestion before publishing.
• Public information is available on the Home, Support, Privacy, and Terms pages.